🔒

V13r Privacy Policy – Personal Data Protection for Malaysian Members

At v13r, your privacy is more than a legal obligation — it is a genuine commitment we uphold every day. Learn how we collect, use, and protect your personal information to the highest security standards.

🚀 Register & Play Safely at v13r

Effective Date: 1 January 2026. This Privacy Policy describes how the platform v13r collect, use, store, and protect the personal information of our members in Malaysia. By registering for or using the v13r platform, you agree to the privacy practices set out in this document. Members will be notified of any material updates via their registered email address at least 7 days before the changes take effect.

256-bit SSL Encryption
Full data protection
Data Not Sold
Your privacy is fully protected
No Third Parties
Without explicit consent
24/7 Support
Ask us anytime

🛡️ v13r's Six Pillars of Privacy Protection

These are the six core principles that guide how v13r manages and protects the personal data of every member in Malaysia.

🔐
Minimal Data Collection

V13r only collects information that is genuinely necessary for the platform's operation — nothing more, nothing less. We do not collect irrelevant data or data without a clear operational purpose. This "data minimisation" principle ensures your digital footprint on the v13r platform is kept strictly to what is needed.

🔒
Advanced Technical Security

All data stored and transmitted through the v13r platform is protected with 256-bit SSL encryption — the same standard used by global banking institutions. The v13r server infrastructure is further secured with multi-layered firewalls, real-time intrusion detection systems, and rigorous data backup procedures to keep your data safe at all times.

🚫
No Sale of Data to Third Parties

V13r has never and will never sell, rent, or commercialise members' personal information to any third party for marketing purposes or any other purpose without first obtaining explicit written consent from the member concerned. Your data belongs to you — it is not a v13r business asset.

✅
Full Transparency in Data Use

V13r is committed to being fully transparent about how member data is used. This Privacy Policy is written in plain, straightforward language — not confusing legal jargon. Every purpose for which data is used is stated explicitly, so you always know what happens to your information on the v13r platform.

⚙️
Full Control in Your Hands

As a v13r member, you have the full right to access, correct, download, or request the deletion of your personal data at any time. v13r provides a straightforward mechanism for you to manage your own privacy preferences — including the option to opt out of marketing communications without affecting your access to the platform's services.

📋
Compliance With International Privacy Standards

V13r's privacy practices comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international standards. This means you, as a v13r Malaysia member, enjoy privacy protections that are legally recognised and enforceable — not just empty promises without any legal backing.

Table of Contents
1. Introduction & Scope 2. Data We Collect 3. Purposes of Data Use 4. Legal Basis 5. Data Sharing 6. Data Security 7. Data Retention Period 8. Your Rights 9. Cookies & Tracking Technologies 10. Cross-Border Data Transfers 11. Children's Privacy 12. Contact Us Frequently Asked Questions

V13r Platform Privacy Policy – Our Commitment to You

At v13r, we understand that entrusting your personal information to an online platform is not something you do lightly. That trust must be earned through consistent, transparent action — not simply claimed in a policy document. That is why we have taken the time to write this Privacy Policy in language you can actually understand, rather than legal jargon that only lawyers can decipher.

This Privacy Policy applies to all information collected by v13r through our website, gaming platform, mobile applications (where available), and all our communication channels including email, live chat, and customer service phone lines. It applies to all registered members, users browsing the platform without an account, and anyone who interacts with any of our channels v13r in Malaysia.

If at any time you have questions about how v13r manages your personal data, do not hesitate to contact our support team at [email protected] or via the in-platform live chat, which operates 24 hours a day, 7 days a week. We are always on hand to provide any clarification you need.

1 Introduction & Scope of Privacy Policy

This Privacy Policy is published by v13r, an online entertainment platform operating in Malaysia. This document details how we manage the personal information of members and users of our platform in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

This Privacy Policy should be read together with v13r Terms & Conditions and forms part of the overall agreement between you as a user and v13r. By continuing to use our platform after reading this policy, you confirm that you understand and agree to how we manage your personal data.

Quick Summary: v13r collects only the data it needs, uses it for legitimate purposes, safeguards it with enterprise-grade security, and never sells it to anyone without your consent. That is our promise.

2 Types of Personal Data We Collect

v13r collects various types of information from members and users of our platform. Below are the main categories of data we collect, along with specific examples within each category:

A. Identity Data

Full name Date of birth Identity card number (MyKad) Gender Nationality

B. Contact Data

Email address Malaysian phone number Residential address

C. Financial & Transaction Data

E-wallet account numbers (TNG, GrabPay, Boost) Bank account information (for FPX, DuitNow) Deposit & withdrawal history In-platform transaction records

D. Gaming Activity Data

Game history Betting records Gaming session time & duration Favourite game preferences

E. Technical & Device Data

IP address Device type & operating system Web browser type System access logs Cookie data

We do not collect sensitive information such as biometric data, medical records, or political affiliations unless strictly required for a specific identity verification purpose and only with your explicit prior consent.

3 How Your Personal Data Is Used

v13r uses collected personal data solely for legitimate purposes as stated below. We do not use your data for any purpose not described in this policy without first obtaining your consent:

  • Account Management & Identity Verification: To create and maintain your account at v13r, verify your identity during registration and withdrawals, and confirm that you meet the age requirement (18 and above) and nationality eligibility.
  • Financial Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX; to process withdrawals to your account; and to maintain transaction records required for audit and reporting purposes.
  • Platform Maintenance & Enhancement: To identify and resolve technical issues, analyse usage patterns to improve the user experience, and develop new features relevant to player needs. v13r Malaysia.
  • Fraud Prevention & Security: To detect and prevent fraudulent activity, multi-account use, money laundering, and other security threats that could compromise the platform and other members.
  • Legal Compliance: To fulfil legal obligations under the Malaysia PDPA 2010 and other applicable regulations, including reporting requirements to authorities where mandated by law.
  • Service Communications: To send important notifications regarding your account, changes to terms and policies, security alerts, and platform updates that directly affect your use of the service.
  • Marketing (With Consent): To send you information about promotions, the latest bonuses, and special offers v13r — but only to members who have given consent to receive marketing communications. You may opt out of the marketing list at any time.

4 Legal Basis for Data Processing

v13r processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). The primary bases that apply are:

  • Contract Fulfilment: Processing required to fulfil the agreement between you and v13r — for example, processing deposits and withdrawals, maintaining your account, and enabling you to play on the platform.
  • Legitimate Interest: Processing required for legitimate interests v13r and its members — for example fraud prevention, platform security maintenance, and service improvement.
  • Legal Obligation: Processing required to comply with applicable law — for example, processing financial records for audit and reporting purposes as required under Malaysian law.
  • Consent: For marketing purposes and data use not required by contract or law, v13r will seek your consent explicitly and separately.

v13r operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you believe your privacy rights have been violated, you may file a complaint with the Personal Data Protection Commissioner of Malaysia, in addition to contacting v13r directly.

5 Data Sharing With Third Parties

v13r does not sell, rent, or disclose members' personal information to third parties for marketing purposes without your consent. However, there are limited situations where v13r may need to share your data with the following parties for legitimate operational purposes:

  • Payment Service Providers: E-wallet operators (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) and banking institutions that process your financial transactions need to receive relevant information to complete those transactions. These providers are bound by strict confidentiality agreements and their own financial security standards.
  • Gaming Technology Providers: Game software providers operating within the v13r may receive non-identifying game statistics for game improvement purposes and RTP verification.
  • Regulatory Bodies & Authorities: v13r required by law to disclose certain information to Malaysian authorities when lawfully requested through proper legal process — for example, in financial crime or money laundering investigations.
  • Professional Consultants: Lawyers, accountants, or consultants appointed by v13r may have access to data necessary to carry out their professional duties and are bound by strict confidentiality obligations.

In all of the above cases, v13r ensures that third parties receiving our members' data comply with data protection standards equal to or stricter than our own. Formal data processing agreements are signed with all service providers who have access to members' personal data v13r.

6 Data Security Measures

v13r continuously invests in the latest IT security infrastructure to ensure your personal data is protected against unauthorised access, disclosure, modification, or destruction. Below is an overview of the security standards we uphold:

Data Encryption in Transit (SSL/TLS 256-bit)
The highest standard — all data transmitted between your device and v13r's servers is fully encrypted.
Data Encryption at Rest (AES-256)
All sensitive data stored in v13r's databases is encrypted using AES-256.
Multi-Layered Access Controls
Only authorised personnel with specific permission levels may access member data.
24/7 Real-Time Security Monitoring
An automated threat detection system monitors the v13r platform around the clock, every second of the day.

Although v13r takes all reasonable technical measures to protect your data, you also play an important role in the security of your own account. Always use a strong and unique password for your account v13r yours, never share your login credentials with anyone, and contact our support team immediately if you suspect any suspicious activity on your account.

Important: v13r will never ask for your account password via email, phone, or live chat. If you receive any communication requesting your password on behalf of v13r, please report it to us immediately as it is a fraudulent attempt.

7 Data Retention Period

v13r retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are general data retention guidelines for key categories:

  • Active Account Data: For as long as your account remains active at v13r and for a reasonable period following account closure to allow for the resolution of any outstanding claims or disputes.
  • Financial Transaction Records: Minimum 7 years from the transaction date, in line with Malaysian accounting and tax legal requirements.
  • Identity Verification (KYC) Records: Minimum 5 years from the account closure date, in line with anti-money laundering (AMLA) legal requirements.
  • System & Technical Data Logs: Between 90 days and 2 years depending on the type of log and security requirements.
  • Customer Support Communications: 3 years from the date of communication, for reference and dispute resolution purposes.

When data is no longer needed and the mandatory retention period has expired, v13r will securely destroy or anonymise that data using methods that ensure it cannot be recovered or re-identified.

8 Your Rights as a Data Owner

As a member v13r in Malaysia, you have the following rights under the Personal Data Protection Act 2010 with respect to your personal data that we hold:

Right of Access

You have the right to request a copy of all your personal data held by v13r. Requests will be processed within 21 business days and may be subject to a reasonable nominal fee.

Right to Rectification

If the personal data v13r holds about you is inaccurate or incomplete, you have the right to request an immediate correction. Please contact our support team with the relevant supporting evidence.

Right to Erasure

You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed or you withdraw your consent. This right is subject to v13r's legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.

Data Portability Right

You have the right to receive your personal data in a machine-readable format and transfer it to another platform — in line with internationally recognised data portability principles.

Right to Restrict Processing

In certain circumstances, you may request that v13r restrict the processing of your data — for example, while you dispute the accuracy of your data or during the investigation of a complaint.

To exercise any of the above rights, please contact our support team v13r at [email protected] specifying the particular right you wish to exercise along with your identification details. v13r will process your request within the timeframe prescribed by law.

9 Cookies & Tracking Technologies

v13r uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your web browser when you visit the platform v13r. We use several types of cookies:

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality v13r.
  • Performance & Analytics Cookies: Used to understand how users interact with the platform v13r — which pages are visited most frequently, how long play sessions last, and which features are most popular. This information helps us improve the platform for a better experience.
  • Functional Cookies: Enables the platform v13r remembers your preferences such as language, display settings, and favourite games to deliver a more personalised experience.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of certain platform features v13r. v13r does not use cookies to market third-party products or services to you.

10 Cross-Border Data Transfers

In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example when using international cloud services for data backup or technical infrastructure. When this occurs, v13r ensures that:

  • Data transfers only take place to countries or entities that maintain a level of data protection equal to or higher than Malaysia's PDPA.
  • Legally binding data processing agreements are established with all third-party service providers involved in the processing of member data v13r.
  • All data transfers are carried out using appropriate safeguards, including internationally recognised standard contractual clauses.

The most sensitive financial and identity data is prioritised for storage on servers located in the Asia-Pacific region to minimise cross-border data transfer issues wherever possible.

11 Children's Privacy & Age Restrictions

Platform v13r is strictly for individuals aged 18 and above. v13r does not knowingly collect or process any personal information from individuals under the age of 18. This is a non-negotiable policy under any circumstances.

In the event that v13r discovers that a minor's personal information has been collected unintentionally — for example, through age misrepresentation during registration — that information will be deleted immediately and the associated account will be closed without delay. Parents or guardians who believe their underage child has registered on the v13r is welcome to contact us at [email protected] so that appropriate action can be taken promptly.

v13r uses multiple methods to verify age during registration, including MyKad number verification and additional checks where required. This forms part of v13r towards responsible gaming and the protection of vulnerable individuals.

12 How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way v13r manage your personal data, please contact us through the following channels:

Privacy Email
[email protected] — please include "Privacy Enquiry" in your email subject line
Live Chat 24/7
Available on the v13r platform at all times in both Bahasa Melayu and English

v13r is committed to responding to all privacy-related enquiries within 3 business days. For formal complaints regarding data protection in Malaysia, you may also contact the Personal Data Protection Commissioner through their official channels.

Updates to this Privacy Policy will be posted on this page and affected members will be notified via their registered email at least 7 days before the changes take effect. Check this page periodically to stay informed of v13r's latest privacy practices.

❓ FAQs – v13r Privacy Policy

The most frequently asked questions from Malaysian members regarding privacy and data protection at v13r.

v13r does not sell or share your personal information with third parties for marketing purposes without your explicit consent. There are limited situations where data sharing is necessary and lawful — for example with e-wallet operators such as Touch 'n Go or GrabPay to process your transactions, with authorities when required by Malaysian law, or with professional advisors bound by confidentiality obligations. In all such cases, only the minimum necessary data is shared and all receiving parties are bound by strict data protection agreements. You may refer to Section 5 of this Privacy Policy for a full explanation of who may receive your data and under what circumstances.

To request the deletion of your personal data, contact the v13r support team at [email protected] with the email subject line "Data Deletion Request" and provide your full name and registered email address. Our team will inform you of the scope of deletion that can be carried out — please note that certain data may need to be retained for a specified period to meet legal obligations, such as financial records for 7 years and KYC documents for 5 years after account closure. Data not subject to any legal obligation will be deleted within 30 days of receiving a valid request. You will receive written confirmation once the deletion has been completed.

Your financial information — including e-wallet account numbers for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and banking details via DuitNow, Maybank2u, or CIMB Clicks — is protected by stringent security measures at v13r. All financial data is stored in AES-256 encrypted format, the same standard used by global banking institutions. During data transmission, all communications are secured with SSL/TLS 256-bit encryption. Additionally, sensitive financial details such as full account numbers are never displayed in their entirety on the v13r platform — only the last few digits are shown for verification purposes. v13r's security team monitors all transaction activity 24/7 to detect any suspicious patterns and respond promptly when necessary.

Yes, you have full rights of access to your personal data held by v13r under Malaysia's Personal Data Protection Act 2010. To submit a data access request, send an email to [email protected] with the subject line "Data Access Request" along with your full name and registered email address. v13r will process your request within 21 business days and provide a copy of your data in a readable format. Certain categories of data may be exempt from disclosure if they could affect an ongoing investigation, involve third-party data, or are otherwise excluded by law — v13r will notify you in writing if any information cannot be disclosed, along with the reasons.

v13r has a comprehensive Incident Response Plan to address any data security breaches that may occur. In the event of a material data breach — one that risks affecting the rights or freedoms of members — v13r is committed to taking immediate action, including: (1) containing the breach as quickly as possible by cutting off unauthorised access, (2) assessing the scope and impact of the breach, (3) notifying affected members via email within a reasonable timeframe with clear details of what occurred and the steps they should take, (4) reporting the incident to the relevant authorities in accordance with legal requirements, and (5) implementing measures to prevent a similar breach from recurring. Transparency with our members in situations such as these is a commitment we do not compromise on.
🔒🛡️🎮

Your Data is Safe, Your Game is Fun at v13r!

Now you know exactly how v13r safeguards your privacy. Register a free account today, claim a welcome bonus of up to RM 888, and enjoy over 3,200 games with complete peace of mind — because your security and privacy are our top priority.

Bahasa Melayu